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Legaleze Direct Services


Legaleze answer service

Terms and conditions

The Legaleze answer service (“the service”) is designed for are individuals considering to start a business or are owners and managers of SMEs in the “micro" category.

For a charge of £25 per half hour, the service offers replies to questions by email or telephone on basic business law and regulatory questions within the subjects listed on the left hand menu of the Site and any additional subjects we may offer from time to time. In particular, the subjects do not presently cover agricultural and farming law, real property, landlord and tenant law, planning law, tax or civil litigation and dispute resolution.

Most of the subjects covered by the service are regulated by law affecting the whole of the United Kingdom (“UK”). However in cases where the law does not cover the whole of the UK, the service relates to law applying to England (including Wales unless different law applies in a particular case). Where a question relates to the law in Northern Ireland, Scotland or Wales rather than the whole of the UK, or to local law, we will endeavour to reply to the question if our sources permit.

We will answer telephone questions on the spot if possible. Otherwise, we will answer as soon as reasonably possible and will aim (but do not promise) to reply within 2 business days. We do not promise to reply to all questions but will make reasonable endeavours to do so. If we do no t reply within 2 business days, you may request a refund of any feee paid.

No quibble refund: if you are not satisfied with our reply, we will refund any fee paid if you inform us by email of your dissatisfaction within 7 days of our giving the reply. This is in addition to your statutory rights.

The service is not intended to provide legal advice or as a replacement for legal or other professional advice where appropriate.

We reserve the right by giving notice on the Site at any time to vary the terms of the service, to suspend the service and to withdraw the service entirely.

The service is subject to the general Legaleze terms and conditions.


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